Reflex Therapeutics Website

Terms and Conditions for Trials and Purchase
of IMF Therapy® (UK)

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IMF® Therapy (hereinafter referred to as “the Therapy”) will be made available under license from Reflex Therapeutics (hereinafter referred to as “RT”) to the user (hereinafter referred to as “the Client”). The Therapy incorporates the use of the IMF Device, (hereinafter referred to as “the Device”), training in the operation of the Device by a trained IMF therapist and support by e-mail and telephone as required.

Duration and location

The term of the lease shall be for a therapy period of 12, 18, 24 or 36 months, or a Trial Period of 3 months. The lease covers the normal use of the Device, as demonstrated by a trained IMF therapist, at the residence of the Client for the duration of the lease, and must remain at the Client’s home address. Removal of the Device to other locations will be a breach of the terms of the lease unless specifically agreed to by RT.

Payment

Payment will be made in advance by Standing Order or cheque. RT will provide the Therapy after receipt of the initial payment. The Therapy period will be deemed to have started upon the day after completion of the training in the use of the Device.

Ownership

The device remains the property of RT until the Client purchases the Device outright, that is at the end of a given therapy period, at which time the Device becomes the sole property of the Client. After a Trial Period of 3 months, the Client may cease with the Therapy altogether, or continue with one of the Payment Options. It is the responsibility of the client to return the device at the end of a trial period in good working order. Fees paid during the Trial Period contribute to the purchase of the Device. RT reserves the right to reclaim the Device in the event of monthly fees not being paid or if the patient displays non co-operation in following the guidelines of the attending IMF therapist.

Warranty and Service

RT provide a warranty on the Device for the duration of the lease, and in the event of fault will replace the Device within ten working days of receipt of the faulty Device. The lease will then be extended by the amount of time the Client was without use of the Device. Each Device carries a full warranty for two years.

Client Commitment

The client's commitment to, and co-operation with, their own healing process is an essential element for IMF Therapy to achieve it's full efficacy. Therefore if the client does not follow the guidelines for the Therapy as recommended by RT, or does not adhere to these Terms and Conditions, the Client will be deemed Unco-operative.

If a Client is deemed Unco-operative, they will receive notification of such by RT. All support from RT will cease forthwith, and RT reserves the right to have no further communications with the Client.

Loss or Damage to the IMF Device

In the event of loss or damage to the Device beyond normal wear and tear, the Client is responsible for the outstanding balance of the lease. The Client must ensure that the Device is covered by and incorporated into, a current household insurance policy and that the Device is kept in such a way that it remains undamaged. Damage sustained to the Device whilst in the home of the Client, will be paid for in full by the Client. The intrinsic value of the Device is £3,000.00. The Device remains the responsibility of the Client until it is returned to RT.

Damage to a Person or Animal

Neither the manufacturer nor the supplier of the Device will take responsibility for harm to any person or animal caused by intentionally or negligently ignoring the instructions in the IMF Therapy Instruction Manual, or the training in the use of the Device as given by a trained IMF Therapist.

Returning the Device

When returning by post, the Client must send using insured post. In the event of the Client being unable to pursue the Therapy for any reason, other than voluntary cessation of the lease, RT shall be informed and the Device returned within five working days by insured post. It is the responsibility of the Client to return the Device at the end of a trial period in good working order. The cost of posting the Device back to RT must be paid for by the Client unless otherwise agreed with RT, this being true for trial period ends and outright purchases, including return of the Device for servicing and maintenance.